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Locked

‎06-21-2020 02:52 AM

HP Recommended
Product: Envy Model 13-aq0502sa
Operating System: Microsoft Windows 10 (64-bit)

My 6mth old and under warranty laptop has just started to open up asking for BitLocker recovery key?

I have tried going to MS account for the key but not found there!

How can I find the key (I know the BitLocker ID from the screen) or reset the laptop to allow me to use it - even if I will loose any data.

jb7605
2 people had the same question
3 REPLIES 3

‎06-24-2020 11:00 AM

HP Recommended

@jb7605, Welcome to the HP Support Community!

 

Kindly refer to this document to know how to Find the Recovery Key for BitLocker (Windows 10)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎06-29-2020 11:03 AM

HP Recommended

Same problem on my x360 convertible.    after bios update (suggested by hp update software) my laptop is locked with bitlocker

thanks HP!

 

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‎06-30-2020 04:02 AM

HP Recommended

@klaaspieters

 

Have you tried the steps from this document to resolve this issue?

If the issue persists, please reach out to the HP Support in your region for further assistance.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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