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DioBrando1990
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Solved!

Black screen after login (10 minutes)

HP Recommended
Hp 15-bw038nl
Microsoft Windows 10 (64-bit)

Hello, i have a problem with this notebook.

The notebook has 3 days, and i've installed only five programs:

Mozilla thunderbird, mozila firefox, google chrome, dropbox, microsoft office. 

When i turn up the notebook, i can do the login with my microsoft account but the screen becomes black for 7-15 minutes, then the notebook works. 

 

There are not external devices connected.

 

I've tried this solutions:

- formatting (2 times)

- install updates for windows (2 times)

- update drivers (even the video card, from windows update, from a dedicated program, from device manager; 5/6 times)

- clean start-up

- cleaning/fixing the registry

- remove battery 

- use without battery

- only with battery

 

The notebook has no problems in the 'safe  mode'.

The microsoft account has not problems on other notebooks.

What can i do?

 

Notebook :

 

Hp 15-bw038nl

AMD A9-9420

8 GB RAM

AMD RADEON R5

3 GHz

 

Thank you, sorry for my english!

 

18 REPLIES 18
Paul_Tikkanen
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Message 2 of 19
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Hi:

 

Since your PC had last weeks Microsoft updates installed, you may have the same issue as many other forum members with pretty new notebooks.

 

See this discussion at the link below to see if that temporarily fixes the problem until Microsoft releases a fix...

 

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Home-screen-takes-5-minutes-to-...

 

DioBrando1990
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It seems to work, thank you very much!!

I hope Microsoft will fix this bug soon..!

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Paul_Tikkanen
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You're very welcome.

 

I hope they do too!

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Paul_Tikkanen
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Hi:

 

HP has just released this fix...

 

TITLE: HP Image Enhancement for System Logon

VERSION: 1.00 REV: A PASS: 1
DESCRIPTION:
This package provides an update to HP image prevents/fix long system logon
process.

PURPOSE: Critical
SOFTPAQ FILE NAME: SP81965.exe
SOFTPAQ MD5: 6c95f0e2e0779fa4f23039ac59cdd114
SUPERSEDES: None
EFFECTIVE DATE: September 16, 2017
CATEGORY: Software-Solutions
SSM SUPPORTED: Yes

PRODUCT TYPE(S):
Workstations;Consumer Desktops;Notebooks

 

http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe

DioBrando1990
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I've installed that update, now the app readiness is turn on ' manual' and it seems it works.

Thank you very much!!

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DioBrando1990
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I've talked too soon..

The app readiness is active, login is ok, but windows update does not work:

• 2017-09 Aggiornamento cumulativo per Windows 10 Version 1703 per sistemi basati su x64 (KB4038788)

• Aggiornamento delle definizioni Windows Defender – KB2267602 (definizione 1.251.1053.0)

Windows update takes a lot of minutes on 'initializing ' the updates, after WU tries to download the first one  it stops on 0% after 15/20 minutes this update disappear and windows update tries the other file, but the same thing happens.

WU, restarts searching updates and so on.

I've tried to restart the notebook and active/disable/... app readiness, but it still does not work.

 

Can I install these updates manually? What should i do?

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Paul_Tikkanen
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Hi:

 

Sorry that you are having problems with getting things back to normal.

 

See this link below and hopefully it will be of help to you.

 

https://answers.microsoft.com/en-us/protect/forum/protect_defender-protect_updating/can-i-manually-d...

 

For the cumulative update...KB4038788...You should be able to get it from the Microsoft Update Catalog.

 

Enter KB4038788 in the search window.

 

http://www.catalog.update.microsoft.com/Home.aspx

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DioBrando1990
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Nope, i tried to install both the updates manually, but the situation does not change , the tool reports 'copying files to WU cache' after more than 2 hours it was at the same point. I retried with WU, but it is always 0%.

I believe the problem is connected to the patch, because before i had the black screen problem but i updated without problems from windows update.

 

I hope they will release a working-patch soon :Crying:

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Paul_Tikkanen
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The only other suggestion I can offer would be to run the system restore utility and pick a restore point to a time before you made any changes to the PC.

 

Then you should be able to apply the first fix about changing the settings to allow for faster bootup.

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