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‎08-26-2022 01:55 PM

HP Recommended
Product: HP ENVY x360 Laptop - 15m-ee0023dx
Operating System: Microsoft Windows 10 (64-bit)

Um my auto repair thing is disabled, so i don’t know how to get into that screen

1 person had the same question
11 REPLIES 11

‎08-26-2022 07:10 PM

HP Recommended

Hello @Neoistired 

Sorry to hear that you are having problems ... I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

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‎08-26-2022 07:13 PM

HP Recommended

when i spam esc nothing comes up

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‎08-26-2022 07:17 PM

HP Recommended

Hello @Neoistired 

 

Follow the HP standard procedure:

(1) https://www.youtube.com/watch?v=qpiGUojtr3E

(2) Please report your results

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‎08-26-2022 08:33 PM

HP Recommended

i got nothing 

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‎08-26-2022 08:37 PM

HP Recommended

Hello @Neoistired 

 

(1) Power off notebook

(2) Connect <external monitor> via vga/hdmi cable.

(3) Power on notebook

(4) What happens ?

(5) Please report your results

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‎08-26-2022 08:39 PM

HP Recommended

moniter says no signal turns back off

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‎08-26-2022 08:46 PM

HP Recommended

Hello @Neoistired 

 

(1) Use another computer to download and prepare <USB flash drive>

HP Notebook System BIOS Update (AMD Processors)

F.19 Rev.A14.1 MBAug 30, 2021Download

 

---> BIOS Recovery Reinstall with USB

 

(2) Please report your results

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‎08-26-2022 09:36 PM

HP Recommended

i don’t have access to another computer 

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‎08-27-2022 01:44 AM

HP Recommended
@Neoistired wrote:

i don’t have access to another computer 

Hello @Neoistired 

Then please ask a friend/neighbor/acquaintance

 

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