Blue Screen Reboot Loop? CRITICAL PROCESS DIED

[Cameron91]

When I boot up my laptop, it loads on a black screen with the HP logo for about a minute, then takes me to a blue screen with the text "Your PC ran into a problem and needs to restart. We're just collecting some error info for you" along with the stop code "CRITICAL PROCESS DIED". After that it prepares Automatic Repair. I tried restarting it and powere restarting it, but it just sends me back to the beginning. 

[CherylG]

Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

[Cameron91]

I tried the System Extensive Test, but it failed at the Hard Drive Optimized DST Check.

The Failure ID is:

Q4QHWJ-7T78T8-MFPWMF-61U703

[CherylG · Accepted solution]

The hard drive has failed/is failing and will need to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used-Western Digital,Seagate,Toshiba,etc

Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

[Cameron91]

Thank you very much for your help Cheryl. I have another question. Do you think I may just have to reseat my hard drive? I remember bumping my laptop hard before this mess happened. Once again, thanks for the solution.

[CherylG]

@Cameron91

It certainly can't hurt to try reseating it first. I have seen a hdd lose a secure connection from being jostled around. Of course, if it was running at the time that is likely what damaged the hdd. Give it a shot. Good luck!