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- Re: Boot Device Not Found - Can I send in my laptop to be re...

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11-23-2021 10:03 AM
My Envy laptop won't boot. I get a "Boot Device not Found" error. I've tried everything.
Can you send in a laptop to HP? The local service centers provided on the HP website seem to be permanently closed.
Thanks for any help.
John
11-23-2021 12:29 PM
@JADawley wrote:My Envy laptop won't boot. I get a "Boot Device not Found" error. I've tried everything.
Whatever you did, it was wrong as long as you don't understand what is the result!
Usually it takes 5 minutes to get it fixed.
Before you try anything else, google for "Media Creation Tool" and download it. On YouTube you find many usefull instructions to prepare the USB-Bootstick.
When ready you come back here.
My first question will be: UEFI or BIOS. The procedure to find this out is easy and this is important because the method to repair boot-partitions is different.
11-23-2021 03:37 PM
OK, you have a UEFI system and you managed to destroy the installation.
You have to make a clean install.
During setup you have to clean disk 0
delete all partition especially the partition 1 (16 MB) !!!
Then select new partition
A new window will appear
here enter 153600 MB (that creates a 150 GB C-Partition that is enough
and continue
Good luck