Booting problems

[Patrice0017]

Hi. From yesterday, my laptop can't boot after the hp logo. It stucks at the black screen. Then I tried to boot by another win 11 which is on my ssd, and also it stucks at the black screen. So I tried to boot by the safe mode and also same. I tested my memory, my hard drives but they were okey. So please help me to find 

[ub6424]

Hello @Patrice0017 

Sorry to hear that you are having problems ... I would like to help you.

(1) Double check with external monitor connected via vga/hdmi cable.

Do you see (boot screen and) Windows loading on external monitor ?

- Power off external monitor

- Connect vga/hdmi cable

- Power on external monitor

- Power on notebook

(2) Please report back

[Patrice0017]

I just tried but nothing is showing on all 2 screens. And I tried some research and it seems like the cpu has a problem. 

[ub6424]

Hello @Patrice0017 

Do you have valid HP warranty ?

Check HP warranty status:

HP support

You need to provide the serial number of your notebook here:

Check your warranty or service status

To find serial number follow:

Find product and serial numbers for HP PCs, printers, and accessories

Do not post any serial number here in the community !

If status (date) is wrong:

--->>> HP PCs, printers - Dispute a warranty status

[Patrice0017]

The warranty of my laptop has expired.

[ub6424]

Hello @Patrice0017 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined sofware or technical error.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[Patrice0017]

I have finished ''memory test'' and also ''hard drive check''. And they are all passed. But for the ''storage tests'', it is saying ''no storage installed''.