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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Re: Booting problems

Create an account on the HP Community to personalize your profile and ask a question
01-08-2023 01:30 AM
Hi. From yesterday, my laptop can't boot after the hp logo. It stucks at the black screen. Then I tried to boot by another win 11 which is on my ssd, and also it stucks at the black screen. So I tried to boot by the safe mode and also same. I tested my memory, my hard drives but they were okey. So please help me to find
01-08-2023 12:02 PM
Hello @Patrice0017
Sorry to hear that you are having problems ... I would like to help you.
(1) Double check with external monitor connected via vga/hdmi cable.
Do you see (boot screen and) Windows loading on external monitor ?
- Power off external monitor
- Connect vga/hdmi cable
- Power on external monitor
- Power on notebook
(2) Please report back
01-08-2023 12:22 PM
Hello @Patrice0017
Do you have valid HP warranty ?
Check HP warranty status:
You need to provide the serial number of your notebook here: Check your warranty or service status
To find serial number follow: Find product and serial numbers for HP PCs, printers, and accessories
Do not post any serial number here in the community !
If status (date) is wrong: |
01-08-2023 12:41 PM
Hello @Patrice0017
Sorry to hear that you are having problems ... I would like to help you.
The Windows file system could be corrupt or there is a hard disk error or undefined sofware or technical error. |
(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)
--->>> Perform Extensive Tests
https://support.hp.com/us-en/document/ish_2854458-2733239-16
See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>
See how it works:
https://www.youtube.com/watch?v=14GKIpGPNRM
(2) Please report your results ( error messages, take pictures )
( if serial number, device id, UUID, System Board CT Number is displayed, please blur )