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- CMOS Reset (502) black screen

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06-24-2022 02:46 AM
Hi everybody!
After removing my lithium battery (that was a swollen lithium-ion battery, serious and unpredictable issue because this battery has just 465/1000 charge cycles, but this is not the point of my topic), my OMEN laptop, once started, shows a black screen where's said "The CMOS checksum is invalid. The CMOS will be reset to the default configuration and will be rebooted. Please check your BIOS setup options to see if they change. CMOS Reset (502)
ENTER - Reboot the system".
Once pressed ENTER button, my laptop starts working as nothing happened, even after restarting twice during my work day, but today I faced this same issue.
So what should I do in order to not let that black screen appear again?
Is there any link with the fact that I removed the battery (I had to do it because it's extremely dangerous and it's so hard to find an original replacement)?
Thanks for helping me.
Solved! Go to Solution.
Accepted Solutions
07-21-2022 05:28 AM - edited 07-21-2022 05:34 AM
Hi everybody, noted that there isn't any CR2032 battery, that the internal clock is powered by main laptop battery and that I didn't receive any answer from support in 2 days, I say that my problem is solved by replacing old battery of my laptop, so no CMOS Reset (502) black screen has been displayed anymore.. Additionally in my case there was no need to switch from a HDD to a SSD like suggested before.
However due to the battery replacement I have another issue that it's not linked to this thread, so this topic can be closed.
06-24-2022 05:16 AM - edited 07-19-2022 04:21 PM
Hello @Francesca5
(1) Enter BIOS > Load Setup Defaults, Save and Exit
(2) Shutdown
(3) Start again
(4) If you still have CMOS Reset Error => Check/replace CMOS battery (CR2032).
06-25-2022 01:49 AM
Hello @ub6424, thanks for your suggestion.
Yesterday I followed the steps above and it worked, even after rebooting the system 2-3 times.
Unfortunately this morning the black screen appeared again.
Here's described what happened: once tapping on Power button, the laptop shuts down after few seconds, then the power button starts blinking and finally here it's the black screen.
Is it a BIOS battery issue or is it a problem due to the removal battery?
06-25-2022 02:50 AM - edited 07-19-2022 04:21 PM
Hello @Francesca5
Please follow these steps exactly
(1) Plugin Power Charger !
(2) Update BIOS
HP Firmware Pack (Intel Processors) | F.17 Rev.A | 12.4 MB | Apr 19, 2022 | Download |
(3) Go to Advanced Power Options and set Sleep to Never. Then enable Hibernate to an interval that works for you or hibernate from the Start button on demand.
See:
(5) Test again
06-25-2022 04:23 AM
Thanks again. I followed all the steps you suggested except the Hibernation step. Let's wait for tomorrow, generally the black screen appears if I turn my laptop off for 7/8 hours.
I'll bring you up to date about my situation, thank you!
06-26-2022 06:30 AM - edited 07-19-2022 04:22 PM
Hello @Francesca5
(1) Enter BIOS and load the setup defaults, save and exit
(2) Check you hardware
Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...
https://support.hp.com/id-en/document/c04499777
Watch how it works:
https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport
Please report your results.
06-26-2022 10:30 AM
I followed all the steps, I ran these tests:
Symptoms Test > 1 (black screen) > One Execution > Passed
System test > All the steps have been PASSED
Component test > I tested everything but not keyboard, audio, mouse/trackpad and all the components that are 100% working. All test have been flagged as PASSED.
The only test not performed is the Battery Test, totally useless because I removed the battery due to my fear of explosion.
What can I do next?