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Android_Enthusi
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Chromebook will not turn on and occasionally makes one single beep.

HP Recommended
HP Chromebook 11A-NB0013DX
Chrome OS

Good Evening

 

This is my first chromebook and I am not sure what the issue could be. I have tried to research any sort of diagnostics guide and I cannot find any.

 

The problem: my new HP Chromebook 11A-NB0013DX will charge but it will not turn on. And sometimes when I press the power button it makes a 2 second long beep. If there is anything to determine what the issue is so I can determine if this is an issue I can fix at home or something that indicates that I need to return it to Amazon, I'd appreciate it.

 

This is the link to the Amazon webpage for the Chromebook. https://www.amazon.com/gp/product/B08D3X9RF6/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1

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Echo_Lake
HP Support Agent
HP Support Agent
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HP Recommended

@Android_Enthusi

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Step 1: Perform a visual inspection
  • Step 2: Verify power to the computer
  • Step 3: Verify battery charging status
  • Step 4: Perform a hard reset
  • Click here:https://support.hp.com/in-en/document/c04244478 to complete the troubleshooting steps.

If a hard reset does not resolve the issue, contact HP support to replace the damaged part or computer. To check the warranty of your laptop, go to HP Customer Support - Product Warranty Check.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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