Chromebook will not turn on and occasionally makes one single beep.

[Android_Enthusi]

Good Evening

This is my first chromebook and I am not sure what the issue could be. I have tried to research any sort of diagnostics guide and I cannot find any.

The problem: my new HP Chromebook 11A-NB0013DX will charge but it will not turn on. And sometimes when I press the power button it makes a 2 second long beep. If there is anything to determine what the issue is so I can determine if this is an issue I can fix at home or something that indicates that I need to return it to Amazon, I'd appreciate it.

This is the link to the Amazon webpage for the Chromebook. https://www.amazon.com/gp/product/B08D3X9RF6/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1

[Echo_Lake]

@Android_Enthusi

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• Step 1: Perform a visual inspection
• Step 2: Verify power to the computer
• Step 3: Verify battery charging status
• Step 4: Perform a hard reset
• Click here:https://support.hp.com/in-en/document/c04244478 to complete the troubleshooting steps.

If a hard reset does not resolve the issue, contact HP support to replace the damaged part or computer. To check the warranty of your laptop, go to HP Customer Support - Product Warranty Check.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.