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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Computer won't boot up properly.

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02-26-2017 09:12 PM
Sorry, guess I didn't wait long enough. I'm finally getting it to reset. Here's to hoping that it works this time! (: Thank you so much for helping me so far. I really didn't want to completely reset the computer since I had a lot of insanely important files on there that will be impossible to recover... And I was dumb enough not to save a copy.. Learned my lesson.. At the rate it's going at though, looks like it'll take all night to reset. It is probably just best to buy a new one, even if this does reset (;
02-27-2017 01:11 AM
Install HP support assistant software from here: http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/pl...
Update drivers one by one.
Do battery test and let me know the results, cell voltages, cycle count, capacity etc.
02-27-2017 06:43 AM
Except for battery age and deceased capacity I don't see why battery should be causing the issues you're having.
Ate you within warranty?
Have you reload BIOS to default settings?
http://support.hp.com/in-en/document/c00034791
02-27-2017 10:43 AM
Other than seeing if there is any latest BIOS version listed in your HP support page and thereon updating BIOS, unfortunately I have no other suggestions.
http://support.hp.com/in-en/document/c00042629
I would also suggest you to get notebook checked by certified technician to identify the issue.
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