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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
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After switch on the laptop everything works fine until the Home Screen is shown, doesn’t load the icons on my desktop and doesn’t let me click the toolbar nor the windows button, tried to enter the control+shift+esc and the windows+R on the Home Screen and nothing happened, help appreciated. 

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