10-01-2018 10:09 AM - edited 10-01-2018 10:10 AM
I am trying to reset an HP Envy X2 using the Windows 10 reset utility. At one point, during the process, the message on the screen was to Continue to Startup, Troubleshoot or Reset this pc. It had been an hour or so since I started the reset and I had seen messages stating that the reset was underway. I selected Continue to Restart. Upondoing so, the pc screen went black and then came up with "A configuration change has been requested to cleaer thei scomputer TPM. Warning.......Press Vol_down to reject or Vol_up to accept. No matter what I do, it does not move off of this screen. I can shutdown and restart and get the BIOS (UEFI) screen but I'm not sure what to do there.
Windows 8 was the original factory OS and it was upgraded to Win 10 in 2015. Again, this is a 32 bit architecture CPU and OS.
I would appreciate any help.
Solved! Go to Solution.
10-01-2018 03:51 PM
Try pressing/holding the Fn key in addition to Volume Up or Volume Down button. Fn key is next to ctrl and Windows button
If you start your computer now, does it still prompts you for the TPM change ?
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10-02-2018 12:07 PM
Thanks for your reply. I did not even think to use the Fn key with the Volume buttons.
No, once I was able to respond to the TPM message using the Volume keys on the back of the cover, the pc booted and I never got a prompt again.
FWIIW, I disabled the Secure Boot and Bitlocker on this device. Although it has value to some users, there is absolutely noting on this pc that would be sensitive.