cancel
Showing results for 
Search instead for 
Did you mean: 
Charlie_Balogh
Level 3
46 32 1 1
Message 1 of 3
213
Flag Post
HP Recommended

Solved!

Envy Notebook stuck on Requested Change to TPM

Envy X2
Microsoft Windows 10 (32-bit)

I am trying to reset an HP Envy X2 using the Windows 10 reset utility.  At one point, during the process, the message on the screen was to Continue to Startup, Troubleshoot  or Reset this pc.  It had been an hour or so since I started the reset and I had seen messages stating that the reset was underway.  I selected Continue to Restart.  Upondoing so, the pc screen went black and then came up with "A configuration change has been requested to cleaer thei scomputer TPM. Warning.......Press Vol_down to reject or Vol_up to accept.  No matter what  I do, it does not move off of this screen.   I can shutdown and restart and get the BIOS (UEFI) screen but I'm not sure what to do there.  

Windows 8 was the  original factory OS and it was upgraded to Win 10 in 2015.  Again, this is a 32 bit architecture CPU and OS.

I would appreciate any help.

2 REPLIES 2
Highlighted
Level 15
Level 15
9,100 8,995 735 3,308
Message 2 of 3
195
Flag Post
HP Recommended

Solved!

Envy Notebook stuck on Requested Change to TPM

Hello @Charlie_Balogh

Try pressing/holding the Fn key in addition to Volume Up or Volume Down button. Fn key is next to ctrl and Windows button

 

If you start your computer now, does it still prompts you for the TPM change ?

Your feedback and update is highly appreciated
*** Click on the button below to accept this advice as a solution if it helped you
*** Don't hesitate to hit the THUMB-UP+ button below to say thanks or give like 
index.png
HP Expert - volunteer - not employed by HP Inc. *** I express personal opinion only. *** IT Commodity and Cyber Security professional *** Location/timezone: Europe
Charlie_Balogh
Level 3
46 32 1 1
Message 3 of 3
184
Flag Post
HP Recommended

Solved!

Envy Notebook stuck on Requested Change to TPM

Thanks for your reply.  I did not even think to use the Fn key with the Volume buttons.  

No, once I was able to respond to the TPM message using the Volume keys on the back of the cover, the pc booted and I never got a prompt again.  

 

FWIIW, I disabled the Secure Boot and  Bitlocker on this device.  Although it has value to some users, there is  absolutely noting on this pc that  would be sensitive.

 

Thanks again.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation