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Envy x360 just stopped working

HP Recommended
Envy x360 convertible

My HP Envy x360 mConvertible 15m-cp0012dx

just quit on me without warning or cause. I tried to turn it on after not using it about 2 weeks and nothing. I have done all the troubleshooting steps provided on virtual aid or here listed online. I have charged the battery, checked power cable, tried connecting ext monitor. The power button flashes white when pressed and the charge light changes orange. Everything I have done and read leads me to believe that it is another faulty motherboard. I have had this laptop 1yr 7 months when this occurred and of course it’s out of warranty. I can’t believe after the investment that it just doesn’t turn on not even 2 years old. Does anyone have advise for getting this repaired or replaced? I would hope hp made a better product. I need this for school starting.

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Message 2 of 2
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HP Recommended

@Boydb I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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