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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
Locked

‎07-30-2021 03:06 PM

HP Recommended
Product: HP 17
Operating System: Microsoft Windows 10 (64-bit)

Laptop keeps Locking and shuts down. Ran a systems test. Everything passed. Ran a components test and the battery check yielded this message:

Primary - Replace (40)

Failure ID:  MBXQ84-87NANK-GXGK6K-C08303

Product ID:  X7X01UA#ABA

Primary Battery

 

Is this the large battery that clips in the back or is there another one inside?

 

Category:
1 REPLY 1

‎07-30-2021 04:38 PM - edited ‎07-30-2021 04:40 PM

HP Recommended

Hi:

 

It is the main (external) battery.

 

The internal (RTC) battery is one of those coin cell types that keeps the time, date and BIOS settings.

 

You would not receive a 24 character failure ID code if that battery failed.

 

Remove the battery, and run the PC off the power adapter and see if the locking issue goes away.

 

A dead battery should not be causing any performance problems other than the PC shutting down due to lack of power.

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