Forgot password

[Ninalill]

I just opened my private computer after using my Work laptop for several years, and no password is correct. I cant find any place to change password, and it seems like the computer’s not attached to a Microsoft account. I have tried ctrl + alt + delete, nothing is happening. This is my type of computer:

HP Notebook - 14-bp081no

Produkt 1RL42EA

Serienummer [edited]

thank you!

[zoey7886]

@Ninalill, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Resetting Your HP Notebook Password! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you have forgotten the password for your HP Notebook and it does not seem to be attached to a Microsoft account, you can follow these steps to reset your password:

Restart Your Computer in Safe Mode:

• Turn off your computer completely.
• Turn it back on and repeatedly press the F8 key until the Advanced Boot Options menu appears.
• Use the arrow keys to select Safe Mode with Command Prompt and press Enter.

Access the Command Prompt:

• Once the computer boots into Safe Mode, you'll see the Command Prompt window.
• Type net user [username] * and press Enter. Replace [username] with the name of your account.

Reset the Password:

• You will be prompted to enter a new password. Type your new password and press Enter.
• Re-enter the new password for confirmation and press Enter again.

Restart Your Computer:

• Restart your computer normally.

Use HP Recovery Options

If the above steps do not work, you may want to consider using HP's recovery options to reset your device:

Access HP Recovery Manager:

• Turn off your computer.
• Turn it back on and press the F11 key repeatedly until the HP Recovery Manager screen appears.

Follow On-Screen Instructions:

• Follow the on-screen instructions to reset the password or restore the system to its default settings.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,