HP 2000 Laptop - None of the USB ports work.

[ceje]

None of the 3 USB ports on my HP 2000-2D19WM allow access to any connected device.  It's as if the device was never connected to the port. This includes external keyboard, mouse, usb flash drive. There is power to the ports. When I plug in an external laptop cooling platform the fans turn on.

When running diagnostics:

The Component Tests

        USB Port

              receives the following error when testing with keyboard, mouse and USB flash drive:

USB Port Check: Failed

Failure ID: U09G1K-6TD8B9-MFGJWK-8D1U03

Product ID: E0M17UA#ABA

Component Test: Failed

Anyone know how to find documantation on the Failure ID?

Is there a solution to repair this problem so a usb device can be detected?

Any other suggestions would be welcome.

TIA

[Resolv_S]

Hi@ceje,

Thanks for stopping by HP Support Forums.

I came across your post and would like to help.

USB ports not working on the PC. Is that, correct?

I am able to find a suitable solution for the issue and am sharing the link to the steps below.

I request you to try the steps and check if that works.

http://hp.care/2ieMHNe

Hope the solution answers your query. Feel free to reply back for more.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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[ceje]

Thanks for the link. The link recommendations did not make any change in the symptoms. When a device is connected to the USB port, it is still completely ignored.

When in HP diagnostics (prior to windows loading), and  running Component Tests and then USB Port tests I receive:

USB Port Check: Failed

Failure ID: U09G1K-6TD8B9-MFGJWK-8D1U03

Can you shed any light on the meaning of the Failure ID?

And does it indicate what type of repair (hardware/software) is required?

Thanks for you help.

[Resolv_S · Accepted solution]

Hi@ceje,

Thanks for the response.

This indicates that the USB ports have failed on the unit and needs to be repaired/replaced.

I request you to use the link below and contact Phone support for further assistance.

http://support.hp.com/us-en/contact-hp

Hope the information shared will help you. Please share for more.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.