HP ENVY 15-u010dx

[blackdogjackdog]

Hi, I have a HP ENVY 15-u010dx  that will not start....no fans no lights at all except the charge light turns white when plugged in. It also blinks one time very slowly. What does that mean? I have it apart and need some troubleshooting help with it. I have tested the power cord and it is working to specs.  My thoughts were either the battery or the charging port is bad....possibly the MB?  I'm not sure ...anyone have any ideas where to start?

Thanks!!

[TechSurge]

Hey @blackdogjackdog,

I understand you're having issues with your HP Envy 15 not booting. I'd like to help.

I would suggest taking a look at some of the steps in this document: HP Notebook PCs - Computer Does Not Start (Windows 😎

Let me know if it helps, and if it does, hit that Thumbs Up and Accept as Solution. 

Cheers,

TechSurge.

[blackdogjackdog]

I tried a hard reset before I took it apart. I also checked the AC adapter for damage ...I dont see anything wrong & when I put a multi-meter on it - it reads 19.5 volts which is what it is rated . So I have tried all of the steps that applied to my situation. My question is when you plug in the AC adapter the light turns on white and blinks one time very slowly....is that a blink code of some sort? ANd if so what does it mean? 

Thanks!

[TechSurge · Accepted solution]

Hey @blackdogjackdog,

Give this document a try, as it's based on troubleshooting blink codes: HP Notebook PCs - Computer Does Not Start and Emits an LED or Beep Code. Specifically check the section called 'Notebook battery power LED blinks'.

Please get back to me with the results.

Cheers,

TechSurge.

[blackdogjackdog]

I assume that unplugging the battery was the solution to this....I just wish I didnt have to take it apart to do it!

Just glad is back up & running!  Thanks!!!