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Lore_Ganz
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Message 1 of 6
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HP ENVY does not boot, instead it signal to install a os.

HP ENVY - 15-as105nl
Microsoft Windows 10 (64-bit)

Hello,

My laptop is an HP ENVY - 15-as105nl.

I bought it in 2017 and I'm quite satisfied with it.

 

About last week, after taking him to the university, in the evening at power-up I was shown a black screen saying that I need installing an operating system.
I thought I'd left some flash drives and booted to USB.
So I removed the USB keys, restarted and entered the boot menu with F9 but no drive of any kind appeared.

I restarted a few more times by removing power and all types of connected peripherals, but the same black screen always appeared.
So I entered the Bios and checked the boot settings, without changing anything.
After that I saved, I went out and on restarting the system started correctly.
I thought I had solved it, but when I turn off the computer the problem reappears every time and currently my solution is to switch from the Bios and stay here at least a couple of minutes before saving and proceeding, even without touch anything.

In this way I can use the PC, but the situation is rather annoying.

 

I point out that about a month ago I installed Ubuntu on a hard disk partition.

I have a good experience with computers and I study computer engineering, but I have no idea what the problem may be.

 

Thanks for the help.

5 REPLIES 5
HP Support Agent
HP Support Agent
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Message 2 of 6
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HP Recommended

HP ENVY does not boot, instead it signal to install a os.

@Lore_Ganz, Welcome to the HP Support Community!

 

Let us run a test on the hardware components of the PC

 

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. Perform System Test > Extensive test. Share the result on your next post.

 

If the tests passed, try Resetting Your Computer

Refer to this document to know how.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

Lore_Ganz
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Message 3 of 6
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HP Recommended

HP ENVY does not boot, instead it signal to install a os.

Thanks Kumar0307 for the help.

 

Here's the log:

2019-11-18 12:34:31 ================================================
2019-11-18 12:34:31 EFI System Diagnostic 6.1.1.0 Started
2019-11-18 12:34:31 Load Options =
2019-11-18 12:34:31 Console Control Protocol Not Available
2019-11-18 12:34:31 SysDiagsBiosData2011 Configuration Variable Acquired
2019-11-18 12:34:31 Found HP Thermal Diagnostic Protocol
2019-11-18 12:34:31 System ID: 81D2
2019-11-18 12:34:31 HP BIOS Image Interface Protocol Version 2.0
2019-11-18 12:34:31 Found 4 Processors 4 Enabled Processors
2019-11-18 12:34:31 Found 1 Absolute Pointer Protocol(s)
2019-11-18 12:34:31 0 UART device path node found.
2019-11-18 12:34:31 System Family: = 2
2019-11-18 12:34:31 Filter Serial Port Test for SystemFamily 2
2019-11-18 12:34:31 Language Selected is currently (ita).
2019-11-18 12:34:33 Initializing Drive Library.
2019-11-18 12:34:33 TscPerSecond = 09C6B9381h
2019-11-18 12:34:37 Installed DTD ATA Commands Protocol
2019-11-18 12:34:37 Found installed DTD ATA Commands Protocol supporting Packet Commands!
2019-11-18 12:34:37 Found 1 Hard Disk Drive.
2019-11-18 12:34:37 Drive 0 SMART Supported
2019-11-18 12:34:37 AtaCommandsBindBlockIoProtocol(): Linked Block I/O Protocol (0x7ABAD118) to Drive 0
2019-11-18 12:34:37 1 Total ATA Drives Found
2019-11-18 12:34:37 Found 1 handles supporting EFI_EXT_SCSI_PASS_THRU_PROTOCOL (143B7632-B81B-4CB7-ABD3-B625A5B9BFFE).
2019-11-18 12:34:37 Found 1 handles supporting EFI_NVM_EXPRESS_PASS_THRU_PROTOCOL (52C78312-8EDC-4233-98F2-1A1AA5E388A5).
2019-11-18 12:34:37 NVMe device connected at NamespaceID 0x1
2019-11-18 12:34:37 Device Node NVMe(0x1,A3-FB-12-00-02-0D-08-00).
2019-11-18 12:34:37 Drive 1 - The Medium is Removable
2019-11-18 12:34:37 NVMePassThruIsCapacityMatched(): pBlockIo->LastBlock = 500118191, DriveData.LastLBA = 500118192
2019-11-18 12:34:37 NVMePassThruIsCapacityMatched(): Block IO matched: PciRoot(0x0)/Pci(0x1D,0x0)/Pci(0x0,0x0)/NVMe(0x1,A3-FB-12-00-02-0D-08-00)
2019-11-18 12:34:37 Linked Block I/O Protocol (0x7AA94838) to Drive 1
2019-11-18 12:34:37 NVMePassThruInitializeNVMeDiskSupport(): GetNextNamespace() failed. (Invalid Parameter)
2019-11-18 12:34:37 2 Total Hard Disc Drives Found
2019-11-18 12:34:37 0 Total Optical Disc Drives Found
2019-11-18 12:34:37 Found 2 Hard Disk Drives
2019-11-18 12:34:37 Found 0 Optical Disk Drives
2019-11-18 12:34:37 SSD Wear ID is 0x00, Flags is 0x0000, Current is 0x5C, Worse is 0x00.
2019-11-18 12:34:37 SSD Wear Data: 00 00 00 00 00 00.
2019-11-18 12:34:37 System ID: 81D2
2019-11-18 12:34:37 System Model: = HP ENVY Notebook
2019-11-18 12:34:37 System SKU: = 1AQ32EA#ABZ
2019-11-18 12:34:37 System ID: 81D2
2019-11-18 12:34:37 Type 11 OS Image: BUILDID#16WW3VST603#SABZ#DABZ
2019-11-18 12:34:37 HDD 0 Model : HGST HTS541010A7E630
2019-11-18 12:34:37 HDD 0 Serial: S04001SSJLS25F
2019-11-18 12:34:37 HDD 1 Model : THNSN5256GPUK TOSHIBA
2019-11-18 12:34:37 HDD 1 Serial: X6HS1088T51T
2019-11-18 12:34:37 DIMM 0 Serial Number: 3205D1AD
2019-11-18 12:34:37 DIMM 0 Part Number : HMA81GS6AFR8N-UH
2019-11-18 12:34:37 DIMM 1 Serial Number: 3205D1AC
2019-11-18 12:34:37 DIMM 1 Part Number : HMA81GS6AFR8N-UH
2019-11-18 12:34:37 BIOS Revision: F.28
2019-11-18 12:34:37 Platform Vendor ID : 0x8086
2019-11-18 12:34:37 Platform Device ID : 0x5904
2019-11-18 12:34:37 Found EFI_HP_DIMM_ID_PROTOCOL
2019-11-18 12:34:37 InitializeCeeLogs - No Records Found
2019-11-18 12:34:37 [L]> EFI_HP_BATTERY_CONTROL_PROTOCOL_2010 is present.
2019-11-18 12:34:37 Starting Graphical System Diagnostic Menu
2019-11-18 12:35:00 System Extensive Test Selected
2019-11-18 12:35:00 [L]> Total Memory 16281MB, Free 16159MB (4136792 Pages)
2019-11-18 12:35:00 [L]> Calculated 0x0000000094AF98B6 TSC Ticks per MB.
2019-11-18 12:35:00 Drive Partition 3 (NOTOUCH)
2019-11-18 12:35:00 Found 3 Partitions on Drive
2019-11-18 12:35:04 NTFS Blocks Used 2191011, Free 4456893
2019-11-18 12:35:04 EXT3 Blocks Used 0, Free 0
2019-11-18 12:35:04 FAT32 Clusters Used 0, Free 0
2019-11-18 12:35:04 Estimated Total Time Required = 19873s
2019-11-18 12:35:04 Battery Test Started
2019-11-18 12:35:04 [L]> EfiBatteryLibGetSmartAdapterStatus: AdapterStatus is '0'.
2019-11-18 12:35:04 System reports 1 batteries supported.
2019-11-18 12:35:04 Will not check battery charging since AC Power is not ON
2019-11-18 12:35:04 [L]> Battery state is good; but AC adapter is absent.
2019-11-18 12:35:04 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_0, RESET) returned 'Success'.
2019-11-18 12:35:04 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_1, RESET) returned 'Not Found'.
2019-11-18 12:35:07 Battery 0 returned 0x0000000000000001
2019-11-18 12:35:07 Overall Battery Result = 1
2019-11-18 12:35:07 CPU Test Started
2019-11-18 12:35:07 WaitForAllAPsToCompleteTimeoutInSeconds Loop
2019-11-18 12:35:08 Start Numeric Coprocessor Test.
2019-11-18 12:35:16 CPU Test Completed - Result 1
2019-11-18 12:35:16 Wireless Module Check Started
2019-11-18 12:35:16 Wireless Module Check Completed - Result 1
2019-11-18 12:35:16 SMART Check Started
2019-11-18 12:35:16 SMART Check Completed - Result 1
2019-11-18 12:35:16 Short DST Started
2019-11-18 12:35:18 Hard Drive 0 Returned Short DST Status 15 Percentage 10
2019-11-18 12:35:30 Hard Drive 0 Returned Short DST Status 15 Percentage 20
2019-11-18 12:35:42 Hard Drive 0 Returned Short DST Status 15 Percentage 30
2019-11-18 12:35:54 Hard Drive 0 Returned Short DST Status 15 Percentage 40
2019-11-18 12:36:06 Hard Drive 0 Returned Short DST Status 15 Percentage 50
2019-11-18 12:36:18 Hard Drive 0 Returned Short DST Status 15 Percentage 60
2019-11-18 12:36:42 Hard Drive 0 Returned Short DST Status 15 Percentage 70
2019-11-18 12:36:54 Hard Drive 0 Returned Short DST Status 15 Percentage 80
2019-11-18 12:37:06 Hard Drive 0 Returned Short DST Status 15 Percentage 90
2019-11-18 12:37:23 Hard Drive 0 Returned Short DST Status 0 Percentage 100
2019-11-18 12:37:23 Short DST Completed - Result 1
2019-11-18 12:37:23 Short DST Completed - Result 1
2019-11-18 12:37:23 Optimized DST Started
2019-11-18 12:47:23 UpdateOptimizedDiskTestProgress: Reach maximum test time.
2019-11-18 12:47:23 ODST test: FS(0x7) on Drive(0) Partition(0) Reach maximum test time.
2019-11-18 12:47:23 (NTFS) Blocks (256 Sectors per block): Read=488448 Skipped=0 Total=488448
2019-11-18 12:47:23 (EXT3) Blocks (256 Sectors per block): Read=0 Skipped=0 Total=0
2019-11-18 12:47:23 (FAT32) Clusters: Read=0 Skipped=0 Total=0
2019-11-18 12:47:23 Optimized DST Completed - Result 1
2019-11-18 12:47:23 Long DST Started
2019-11-18 12:47:24 Memory Extensive Check Started
2019-11-18 12:47:39 Hard Drive 0 Returned Long DST Status 15 Percentage 10
2019-11-18 12:47:55 Hard Drive 0 Returned Long DST Status 15 Percentage 10
2019-11-18 12:48:11 Hard Drive 0 Returned Long DST Status 15 Percentage 10
2019-11-18 12:48:28 Hard Drive 0 Returned Long DST Status 15 Percentage 10
2019-11-18 12:48:44 Hard Drive 0 Returned Long DST Status 15 Percentage 10
2019-11-18 12:49:00 Hard Drive 0 Returned Long DST Status 15 Percentage 10
2019-11-18 12:49:16 Hard Drive 0 Returned Long DST Status 15 Percentage 10
2019-11-18 12:49:32 Hard Drive 0 Returned Long DST Status 15 Percentage 10
2019-11-18 12:49:51 Hard Drive 0 Returned Long DST Status 15 Percentage 10
2019-11-18 12:50:07 Hard Drive 0 Returned Long DST Status 15 Percentage 10
2019-11-18 12:50:23 Hard Drive 0 Returned Long DST Status 15 Percentage 10
2019-11-18 12:50:39 Hard Drive 0 Returned Long DST Status 15 Percentage 10
2019-11-18 12:50:57 Hard Drive 0 Returned Long DST Status 15 Percentage 10
2019-11-18 12:51:13 Hard Drive 0 Returned Long DST Status 15 Percentage 10
2019-11-18 12:51:29 Hard Drive 0 Returned Long DST Status 15 Percentage 10
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2019-11-18 12:52:01 Hard Drive 0 Returned Long DST Status 15 Percentage 10
2019-11-18 12:52:17 Hard Drive 0 Returned Long DST Status 15 Percentage 10
2019-11-18 12:52:33 Hard Drive 0 Returned Long DST Status 15 Percentage 10
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2019-11-18 13:00:12 Hard Drive 0 Returned Long DST Status 15 Percentage 10
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2019-11-18 14:03:19 Hard Drive 0 Returned Long DST Status 15 Percentage 40
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2019-11-18 14:04:07 Hard Drive 0 Returned Long DST Status 15 Percentage 40
2019-11-18 14:04:23 Hard Drive 0 Returned Long DST Status 15 Percentage 40
2019-11-18 14:04:39 Hard Drive 0 Returned Long DST Status 15 Percentage 40
2019-11-18 14:04:55 Hard Drive 0 Returned Long DST Status 15 Percentage 40
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2019-11-18 14:05:27 Hard Drive 0 Returned Long DST Status 15 Percentage 40
2019-11-18 14:05:43 Hard Drive 0 Returned Long DST Status 15 Percentage 40
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2019-11-18 14:06:31 Hard Drive 0 Returned Long DST Status 15 Percentage 50
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2019-11-18 14:08:07 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:08:23 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:08:39 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:08:55 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:09:11 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:09:27 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:09:43 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:09:59 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:10:15 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:10:31 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:10:47 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:11:03 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:11:19 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:11:35 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:11:51 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:12:07 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:12:23 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:12:39 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:12:55 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:13:11 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:13:27 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:13:43 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:13:59 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:14:15 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:14:31 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:14:47 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:15:03 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:15:19 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:15:35 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:15:51 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:16:07 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:16:23 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:16:39 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:16:55 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:17:11 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:17:27 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:17:43 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:17:59 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:18:15 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:18:29 [L]> Tested 16153 MB in 5465000 ms with 4 processor(s), normalized test time is 1353 ms/MB
2019-11-18 14:18:29 [L]> Memory Test total tested 4135375 Pages in 1 times.
2019-11-18 14:18:29 Memory Extensive Check Completed - Result 1
2019-11-18 14:18:29 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2019-11-18 14:40:42 Hard Drive 0 Returned Long DST Status 15 Percentage 60
2019-11-18 15:02:54 Hard Drive 0 Returned Long DST Status 15 Percentage 70
2019-11-18 15:25:06 Hard Drive 0 Returned Long DST Status 15 Percentage 80
2019-11-18 15:47:18 Hard Drive 0 Returned Long DST Status 15 Percentage 90
2019-11-18 16:31:47 Hard Drive 0 Returned Long DST Status 0 Percentage 100
2019-11-18 16:31:47 Long DST Completed - Result 1
2019-11-18 16:31:47 Long DST Completed - Result 1
2019-11-18 16:31:47 Video Memory Test Started
2019-11-18 16:31:47 Start Video Memory Check.
2019-11-18 16:31:47 [L]> Found VGA device at Seg-0x0:Bus-0x0:Dev-0x2:Func-0x0, ClassCode-0x 300, CommandRegister-0x 7
2019-11-18 16:31:47 [L]> Found Video Device 0x59168086
2019-11-18 16:31:47 [L]> GetAllGraphicFB(): Found 1 graphic device(s) to test.
2019-11-18 16:31:47 [L]> GetAllGraphicFB(): VideoMemorySizeTotal is 0x3F00000
2019-11-18 16:31:47 [L]> Calibrate TSC.
2019-11-18 16:31:47 Estimated Time for Video Memory check 114
2019-11-18 16:31:47 [L]> VideoMemoryTestEntry called
2019-11-18 16:33:30 Video Memory Test Completed - Result 1
2019-11-18 16:33:30 [L]> Total Memory 16281MB, Free 16149MB (4134201 Pages)
2019-11-18 16:33:30 [L]> Found VGA device at Seg-0x0:Bus-0x0:Dev-0x2:Func-0x0, ClassCode-0x 300, CommandRegister-0x 7
2019-11-18 16:33:30 [L]> VGA device is in the Onboard PCI Device Array.
2019-11-18 16:33:30 [L]> Found Video Device 0x59168086
2019-11-18 16:33:30 [L]> GetAllGraphicFB(): Found 1 graphic device(s) to test.
2019-11-18 16:33:30 [L]> GetAllGraphicFB(): VideoMemorySizeTotal is 0x3F00000
2019-11-18 16:33:30 [L]> Audio Controller Bus 0, Dev 31, Func 3
2019-11-18 16:33:30 [L]> Audio controller Vendor ID 0x8086
2019-11-18 16:33:30 [L]> Audio controller Device ID 0x9D71
2019-11-18 16:33:30 [L]> Audio controller Revision ID 0x21
2019-11-18 16:33:30 [L]> Audio controller Subsystem Vendor ID 0x103C
2019-11-18 16:33:30 [L]> Audio controller Subsystem Device ID 0x81D2
2019-11-18 16:33:30 [L]> Audio controller Class Code 0x0403
2019-11-18 16:33:30 [L]> HD audio codec Vendor ID 0x14F1 Device ID 0x2008
2019-11-18 16:33:30 [L]> HD audio codec Revision ID - 0x100101
2019-11-18 16:33:30 [L]> The codec 0x14F12008 need specific patch
2019-11-18 16:33:30 [L]> HD audio codec Vendor ID 0x8086 Device ID 0x280B
2019-11-18 16:33:30 [L]> HD audio codec Revision ID - 0x100000
2019-11-18 16:33:30 [E]> [Codec.c:IsCodecSupported:860] Unsupported codec Vendor ID 0x8086 Device ID 0x280B (ignored)
2019-11-18 16:33:30 [L]> Found 1 EFI_USB2_HC_PROTOCOL handles.
2019-11-18 16:33:31 System Board Test Completed - Result 1
2019-11-18 17:30:26 System Extensive Test Completed

 

 

Actually I've just tryed to reset my pc and now It looks like it's working.
Anyway, I'll come back here in a couple of days to accept your answer as the solution if the problem doesn't happens anymore.

Thank you! 

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HP Support Agent
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HP ENVY does not boot, instead it signal to install a os.

@Lore_Ganz

 

Glad to know that the PC is working fine now. Feel free to contact us with any concerns related to HP products.

Happy to help!

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
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Lore_Ganz
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HP ENVY does not boot, instead it signal to install a os.

Actually it's not working yet.
The error did not show up in the moments after the test, but right now it looks like every start I have to open the bios first and wait some minutes.

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HP ENVY does not boot, instead it signal to install a os.

@Lore_Ganz

 

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding this. 

 

Have a great day! 

Asmita
I am an HP Employee

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