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- HP Community
- Notebooks
- Notebook Boot and Lockup
- HP Envy Bang & OLUFSEN not charging and turning ON so often!...

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12-25-2019 08:29 PM
Dear Sir/ Madam,
I bought my laptop on 2016 and never faced any issue till 2019 Jan. From then I have facing this not turing ON and not charging issue for 3rd time with an year. I really need permanent fix and also wants to know how to avoid this and what exactly the issue with my Laptop is. Last time the service center said it's IC issue and needs to be charged and I was charged 2K.
Thanks,
Ram
12-28-2019 09:05 AM
@Ramq19
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Step 1: Remove discs and devices
Step 2: Perform a hard reset
Step 3: Run hardware diagnostic tests
Step 4: Refresh or reset your PC
If the computer does not start and opens to the Choose an option screen, continue to the next step to run Microsoft System Restore.
Click here: https://support.hp.com/in-en/document/c04718479 to complete the troubleshooting steps.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee