HP Envy Laptop 17-cr0001na (6P0Y0EA) wont turn on

[Wileyfox1]

Laptop wont turn on. Suspected faulty charger so replaced with new but still wont turn on. Tried recommended HP fixs :

1. Unplug charger, press Power for 15secs then plug charger in and try to Power on.

2. Tried a Hard Reset by pressing Power for 15 secs

Neither above worked.

[Nal_NR]

Hi @Wileyfox1,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the unit not powering on

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Let's try a few steps and see if that helps.

Remove discs and devices and perform a hard reset

To determine whether you need to contact HP or troubleshoot startup issues, perform a hard reset.

Note: A hard reset does not affect data saved on your computer.

• Turn off the computer.
• Disconnect the AC adapter.
• Remove any discs from the disc drive.
• Remove memory cards from the card reader slot.
• Disconnect all nonessential devices such as printers, scanners, external hard drives, and USB flash drives.
• Note: Do not disconnect your mouse, keyboard, or monitor.
• With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
• Reconnect the AC adapter, and then turn on the computer.
• Note: Be sure that you use the AC adapter that was shipped with the computer.

You may also refer to this document for further assistance. 

If the computer does not turn on

If there is no noise from the computer case or fans, the lights on the computer do not turn on (including the keyboard lights), and the screen does not receive a video signal, your computer might not be receiving power.

Contact HP phone support for repair options.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Wileyfox1]

Thanks for interest and support.

After live chat with HP support the device has been collected and will have a factory test and reset.

[Nal_NR]

Hi @Wileyfox1,

Fantastic 🙂 I truly appreciate your time and patience.

If you need further assistance, feel free to reach out to us

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR

I am an HP Employee