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pjj007
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Message 1 of 2
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HP Envy goes off when booting.

HP Recommended
Envy x360 convertible 15-cn1xxx
Microsoft Windows 10 (64-bit)

Hello great members of the HP community.

My HP Envy goes off after a dozen of seconds when trying to install new Windows from USB. The UEFI tests show everything passes tests. BIOS cannot see the battery. Unfortunately, the laptop is 1 month after the 12 months warranty.
I assume the mother board can be damaged. 
Anyone experienced such situation and may provide any useful advice, please?

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@pjj007 Welcome to HP Community!

 

I understand that the HP Envy goes off when booting.

 

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

 

Or you can contact the local service center for repair.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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