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‎08-18-2022 08:15 AM

HP Recommended
Product: HP Envy x360 13M-BD0023 
Operating System: Microsoft Windows 11

 i bought HP Envy x360 13M-BD0023 laptop and the hinge broke after 2 months of use!! hp cyprus is asking for 550€ to fix this manufacturing error without even seeing the laptop!! what should i do here can someone give me some emails from the management to report this I have read that this hinge problem is worldwide it was not only me! i was surprised to see such an error from a company as big as hp very disappointed!!

IMG-20220701-WA0007(1).jpg

 

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1 REPLY 1

‎08-22-2022 11:32 AM

HP Recommended

Hi @WA316

 

Welcome to the HP Support Community. We are really sorry that you are facing hinge-related issues with your HP Envy X360 13M-BD0023. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
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