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Kelp5
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HP Envy x360 wont turn on, please help.

HP Envy x360 m6 Convertible PC - m6-ar004dx
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My laptop was running fine until out of nowhere it refused to turn on. The only signs of life is an orange light when its plugged in, which turns a white/blue color after a while, and when I plug my phone into a charging port, it charges properly. The lights are both solid, there is no blinking occurring. I have tried many versions of the hard restart, pressing the power button, pressing the power button and mute button, and pressing the power button and windows key and B key, all were held down for a good amount (30 seconds at least). Please notify me if you believe my laptop is in more of a need than a simple restart, or if other ways are known to fix the issue. The battery on my model of laptop is internalized, thus cannot be removed. If there aren't ways I could fix it myself is there hope a professional could, or do I have to overall buy a new laptop?

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HP Envy x360 wont turn on, please help.

Hello @Kelp5 

 

Thank you for posting in the HP Support Community.

 

Please, review the HP official article/guide about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue:

>> http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&as=true§ion=ccweb&sfs=tdoc&lc=en

 

 

If you did try everything from the guide but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:

 

>> http://support.hp.com/us-en/document/c00372730

 

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

>> https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

 

Hope this helps.

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