06-30-2019 08:29 AM
My laptop was running fine until out of nowhere it refused to turn on. The only signs of life is an orange light when its plugged in, which turns a white/blue color after a while, and when I plug my phone into a charging port, it charges properly. The lights are both solid, there is no blinking occurring. I have tried many versions of the hard restart, pressing the power button, pressing the power button and mute button, and pressing the power button and windows key and B key, all were held down for a good amount (30 seconds at least). Please notify me if you believe my laptop is in more of a need than a simple restart, or if other ways are known to fix the issue. The battery on my model of laptop is internalized, thus cannot be removed. If there aren't ways I could fix it myself is there hope a professional could, or do I have to overall buy a new laptop?
07-02-2019 06:24 AM
Thank you for posting in the HP Support Community.
Please, review the HP official article/guide about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue:
If you did try everything from the guide but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:
Hope this helps.
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