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- HP Community
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- Notebook Boot and Lockup
- Re: HP Pavilion 15-au091nr boots to startup menu

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05-05-2022 10:03 PM
Hello All,
My HP Pavilion 15-au091nr had a spill afterwards when you turn it on the caps lock light blinks 5 times slow hen 3 times fast over and over with a black screen and the screen backlight turns on. After 2 min:30 secs exactly the laptop displays the Startup Menu
F1 System Information - pressing does nothing, keyboard num & caps lock doesn't work CTRL ALT DEL reboots pc
F2 System Diagnostics - pressing does nothing, keyboard num & caps lock doesn't work CTRL ALT DEL reboots pc
F9 Boot Device options - Displays Boot Manager and the boot options work
F10 BIOS Setup - pressing does nothing, keyboard num & caps lock doesn't work CTRL ALT DEL reboots pc
F11 Recovery - Starts System Recovery
ENTER - Continue Startup - Boots to Win 10. and runs fine
The info i found said system board problem so I got a replacement system board and I am getting the same results.
Does anyone have any ideas as to why the replacement board gives the same error the keyboard / touch pad does not work do you think that is why it takes 2 1/2 minutes to start and goes to the Startup Menu instead of booting to Windows . If I replace the keyboard do you think the issue will correct itself?
Thanks for any ideas.
05-06-2022 03:04 AM
It could most likely be a hardware challenge.
See if you can contact HP Support for this.
https://www.hp.com/us-en/contact-hp/contact.html
https://support.hp.com/us-en/contact
https://www.hp.com/us-en/contact-hp/ww-phone-assist.html