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Fonz1441
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Message 1 of 4
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HP Pavilion Laptop - 15z-eh000 is dead; not turning on

HP Recommended
HP Pavilion - 15z-eh000
Microsoft Windows 10 (64-bit)

I've only had this laptop for about 6 months and it's already dead. Very poor quality control and poor customer support because I am yet to get onto HP Support.

 

The laptop is showing no sign of life and I've already tried suggestions from this forum to no avail. 

 

Prior to the laptop becoming dead there were times where it would randomly shut off and I would have to boot it back up, no blue screen with error code, it literally just shuts off. Also there were times where an error message pops up when booting saying that the battery is counterfeit...how is this possible? Anyways now the laptop is dead, none of the LED lights are coming on and it's not responding to anything.

 

I use this laptop for online school and this week I have finals so thank you HP for putting me through added stress and now I am out of a laptop 🙂

3 REPLIES 3
Echo_Lake
HP Support Agent
HP Support Agent
30,633 30,562 1,467 1,548
Message 2 of 4
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@Fonz1441

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the computer and to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers to check the available service options to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​

 

Refer to the article: No Power or no Boot

 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Fonz1441
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Message 3 of 4
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Thanks for the reply. I would try again to get in contact with them. I already created a case, but I just say the email where they said that they were unable to reach me on the phone number I supplied 

Case Number 5068272259

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Echo_Lake
HP Support Agent
HP Support Agent
30,633 30,562 1,467 1,548
Message 4 of 4
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@Fonz1441

Thank you for posting back.

 

Try reaching out to our Support with your case number: 5068272259 and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

ECHO_LAKE
I am an HP Employee

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Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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