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ajcbillones Top Student
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HP Pavilion Power 15 Laptop No Power

HP Pavilion Power 15 cb-013tx
Microsoft Windows 10 (64-bit)

Hi

 

My laptop is currently not turning on. I tried the usual thing that I do is removing the internal battery and pressing the power button for 30 secs. It usually turns on, now it does not. I tried pressing the power button for longer period of times. I tried to check for other ways to reset the CMOS but there is no RTC battery in the board. I don't know if it's about ESD because somebody touched the board but I was able to power it on afterwards. I really don't know what to do. The manual is not telling me anything. I'm just a student and I don't have funds for repair. hopefully I can do repair it myself.

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HP Pavilion Power 15 Laptop No Power

@ajcbillones 

Unlike with desktops, removing the CMOS battery on laptops does NOT reset any existing BIOS password.

It's quite possible, if someone touched the board, that they shorted it out -- as that can even be done with a static charge obtained when someone walks across a carpet.

 

I wish we could help you from here, but we can't. The problem is that we HERE, have no way of diagnosing or repairing hardware problems. And, with the PC not even starting, even HP Tech Support, who have the authority and tools to REMOTE into a PC across the Internet, can not access your PC.

Software failures invariably present with error messages of some kind on the screen, such as No Operating System or No Boot Device. In these cases, reinstalling the OS from media such as DVD or USB fixes the first; rebuilding the boot records using various utilities fixes the second. But any time a laptop simply refuses to turn on, that tend to indicate a serious hardware failure.

If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then you should contact HP Customer Support to see about having it repaired or replaced under warranty.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (650) 857-1501.
Tech Support's number is 1 (800) 474-6836.

If your PC is no longer under warranty, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

Good Luck

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