12-06-2012 01:39 AM - edited 12-06-2012 01:43 AM
hi there, my laptop does not work properly it has a problem with start up,when i press the start button it does not start just i can c blank screen with my cursor moving around, i m really frustrated of this computer, its happening for last 1 week so pls tell me what should i do.
12-11-2012 07:01 PM
You can use the following document if you need assistance in finding it.
How Do I Find My Model Number or Product Number?
12-14-2012 10:17 AM
1. Remove the battery and unplug the DC power adapter.
2. Press and hold the power button for more than fifteen seconds.
3. Plug in the DC power adapter (leave the battery out for now)
4. Press the power button.
02-02-2013 04:03 AM
I have the same problem, my model is the HP pavilion g series model number g6 1306ea. It started this morning and is doing exactly as the person above. I have tried the hard reset, but it is not working. Please can you help me? or do I need to take it back to where it was purchased from? Thank you
02-28-2013 04:14 PM - last edited on 02-22-2017 02:00 PM by OscarFuentes
Hello sarahbirdie. I understand you're having trouble with your computer starting up.
If your notebook is having a hard drive booting into Windows it is a good idea to first to run a hardware diagnostic on the hard drive and memory. These are two very common causes of start up issues. Follow the steps in this document and make sure to post the results.
I will be keeping an eye out for these results. I hope you're having a great day!
Please click the white star under my name to give me Kudos as a way to say "Thanks!"
Click the "Accept as Solution" button if I resolve your issue.
11-06-2013 06:34 AM
hi my hp g series boots on okay you can see wreless key on the key board light up and the processor fan working okay but the screen stays blank. i have tried taking replacing the cemos battry and also taking the battry and the charger out, pressing the power botton down 15 seconds and i connected the battry and tried it on and it did not work. what could be the course and how do i fix it
11-11-2013 04:25 PM - last edited on 04-20-2016 10:18 AM by OscarFuentes
Hello Bryan4444. I understand you are experiencing boot issues when you power on the computer. In order to assist you, I require your computer model number and operating system.
To locate the model number, please reference this website: http://support.hp.com/us-en/document/c00033108
To locate the operating system, please reference this website: http://windows.microsoft.com/en-CA/windows/which-o
Please respond as soon as possible so I can assist you. I'm only here to help!
12-05-2013 10:01 AM - last edited on 04-20-2016 10:45 AM by OscarFuentes
I understand you are having issues the num lock flashing and caps lock flashing also no cursor, blank screen, fan running. Here is a document on Hard Disk Self Test.
You could also try using system restore when Windows 7 cannot start normally.
Hope this helps.
I work on behalf of HP
- HP PCs - Error Messages Display on a Black Screen during Startup or Boot (Windows 10, 8, 7)
- HP PCs - Error Messages Display on a Blue Screen during Startup or Boot (Windows 10, 8, 7)
- HP Notebook PCs - Computer Starts but Screen Remains Blank (Windows 10, 8)
- HP Notebook PCs - Computer Does Not Start (Windows 10)
- HP PCs - Sleep and Hibernate Issues (Windows 10, 8)