HP Pavilion x2 Detachable PC 10 Black Screen after Signon

[RandiRushe]

I just bought this computer/tablet and have had it for 2 days. It started up right away and worked fine. Later in the day, I went to use it, I was able to sign on, but then the screen went black - still plugged in. The next day, it started up just fine and I was able to sign on and use the machine, but later in the day the same thing happened - able to sign on but got a black screen. Today, I have tried numerous times and was able to actually get a screen once and tried to troubleshoot on the HP website and my browser shut down and I have not been able use it since - still able to sign on but always get a black screen. I have shut down and restarted numerous times.

I really would like to be able to use this machine, but it doesn't appear too promising.

Thank you.

[Mrstenter · Accepted solution]

Hi @RandiRushe ,

Thank you for visiting the HP Support Forums and Welcome. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link to get the support number for your region. They will be happy to assist you immediately.

Thanks.

[RandiRushe]

Thanks for the info. I took the machine back and got it replaced. The new one works fine.

[MichiganGal]

HP.... I am having the same problem... i tried calling your support line and was put on hold and hung up on after going thru your long list of prompts.

Any way to fix this without returning this pos?

Just done...