HP Pavillion Touchsmart will not start up

[medclifford]

Hi there, 

I have a HP Pavillion touchsmart and for years (up until Monday) it worked perfectly. I've not dropped it or anything. The battery is on its last legs definitely but the power is pluggged in and lights are coming on so i dont think that is the issue

On Sunday a scheduled update happened, unfortunately I'm not sure what the update was, and since then its either hanging on HP logo (and it goes through the preparing automatic repair process but never seems to finish), or black screening. Also occasionally there is a light click noise being made. One another occasion i had a black screen and the caps lock button light was blinking.

I've tried virtual assistant steps to remove battery etc and have gone as far as trying to reset the PC but even that fails so I'm now at the point where I'm wondering is it a lost cause. 

Any and all help appreciated.

Thanks,

Dave.

[Riddle_Decipher]

@medclifford I'll do everything I can to get this sorted for you, however, before we get started, here's what I'll need, help me, help you:

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

Also, note that specific patterns of long and short blinks along with long and short beeps (where applicable) identify errors during the startup process.
Newer computers have two-part blink sequences with different color lights to indicate specific errors and hence, I request you to revert back to us with the sequence of those blinks on the caps lock for an accurate response, alternatively, you may click here and troubleshoot on your own, as well.

P.S: Welcome to HP Community 😉

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[medclifford]

Hi there,

Thanks a million for the help.

So i've just tried turning it on again and this time caps lock is not flashing but the HP logo is there and its saying Preparing Automatic Repair. It then goes to black screen for a period and then  gets to a point where it offers me various option including reset etc. 

The product ID id E4061EA#ABU.

Any help appreciated.

thanks,

Dave

[medclifford]

Hi, Sorry some more detail. So it does the HP logo and says Preparing Automatic Repair part., it then goes to black screen for a while and then back to hp logo and the words Diagnosing your pc and then ends up on a bluescreen saying:

Automatic Repair

Your PC did not start correctly.

Press "restart" to restart your PC, which can sometimes fix the problem. You can also press " Advanced options" to try other options to repair your PC.  Under advanced options I've tried all options apart from Use a Device as i dont have a USB boot and cant create one.

The issue I have is i have no facility to create a USB boot drive as my work PC has USB access locked down and i am currently on semi lockdown with corona so cant access a friends PC or simiilar. Is it possible to buy a boot usb online that I Could get shipped to me?

Or is there another way to access a boot online or similar?

Thanks,

Dave.

[Riddle_Decipher]

@medclifford Alright, that's a bullet dodged, as the caps lock could have been a hardware malfunction, that said, now that, that's not an issue, so we can focus on the preparing automatic repair screen, let's get started:

The best way to get out of the Windows Automatic Repair loop is to disable early launch anti-malware protection. You can do this from Command Prompt in the Windows Boot Options menu which will begin to appear after your restart your computer several times.

1) Navigate to Troubleshoot > Advanced Options > Startup Settings. Your computer will restart then present you with a list of options.

2) Choose "Disable early launch anti-malware protection".

3) Restart your PC and check if you can boot into Windows.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[medclifford]

Hi thanks a million however I dont think this has solved the issue....

So i did what you said and its now at a screen with a HP logo with the following words.....

Fixing (D:) Stage 3: 100% (0 of )); Total: 99; ETA 0:00:00. Im afraid I've gotten this screen before going other routes.

And to add to it there is now a light clicking noise coming from the PC. its pattern is not consistent......

Any other suggestions?

[medclifford]

To add that appears to be a dead end. I've left the PC alone at that Fixing stage and its going nowhere and clicking continues semi sporadically.

[Riddle_Decipher]

@medclifford considering the clicking noise among other issues you've mentioned, it's time we get the device repaired as it seems to be a hardware malfunction, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.