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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.

‎03-19-2020 11:33 AM

HP Recommended
Product: Pavilion Touchsmart
Operating System: Microsoft Windows 10 (32-bit)

Hi there, 

I have a HP Pavillion touchsmart and for years (up until Monday) it worked perfectly. I've not dropped it or anything. The battery is on its last legs definitely but the power is pluggged in and lights are coming on so i dont think that is the issue

 

On Sunday a scheduled update happened, unfortunately I'm not sure what the update was, and since then its either hanging on HP logo (and it goes through the preparing automatic repair process but never seems to finish), or black screening. Also occasionally there is a light click noise being made. One another occasion i had a black screen and the caps lock button light was blinking.

 

I've tried virtual assistant steps to remove battery etc and have gone as far as trying to reset the PC but even that fails so I'm now at the point where I'm wondering is it a lost cause. 

 

Any and all help appreciated.

Thanks,

Dave.

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