HP Spectre Folio Will Not Power On

[GLBalend]

Last night, after using my laptop for a couple of hours, I closed the lid and went off to do something else. It was plugged in at the time I closed the lid (as it often is when I'm at home).

When I came back to it about an hour later, it no longer was powering on. Opening the lid normally wakes it up from sleep (I set it so it goes into sleep mode when plugged in and the lid is closed). Pushing the power button did nothing at all and the LED next to the USB-C port where the power adapter was plugged into was off.

I went through the troubleshooting steps and held down the power button for several seconds (while the laptop was unplugged). After plugging back in, that brought the power LED back on, and now if I push the power button, that lights up for about 10 seconds before fading off again. Nothing else happens (it doesn't power on at all).

I'm about 5 months past my 1 year warranty, but wasn't expecting a laptop of this price-point to brick itself in under 18 months. 

[Echo_Lake]

@GLBalend

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

[GLBalend]

I was impatient and talked to @HPSupport on Twitter. They determined that the only way to repair the laptop was to send it in. The cost for repair is more than the cost of a new laptop, so I've determined that this laptop, after only 17 months, is officially dead. I have a desktop that I'll be using for the time being before I look into buying a new laptop.

I'm just really disappointed that this high-end laptop would die so quickly and with no warning or problems preceding it. 

[Echo_Lake]

@GLBalend

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

Thank you for visiting the HP Support Community.

[smoodyro]

Hello,

I have the same issue that is happening to my HP Spectre Folio (5GQ93UA#ABA).  It is also out of warranty but I am hoping to figure out a way to fix the issue.

After updating the computer, it no longer will power on.  When I press the power button, the button itself lights up for a few seconds, and then turns off.  The screen stays black this whole time.

If I try to press the power button when the computer is not connected to the power adapter, the light on the power button won't even turn on.

Thank you for any help that you might be able to offer.

[Moscowconnie]

Same issue here with exact same model HP product.  Best Buy rep is saying Hp hard drives are poor quality.

Computer is 15 months old....unacceptable .

[Echo_Lake]

@Moscowconnie

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did you make any changes on the settings of your PC prior to the issue?
• When was the last time it worked fine?
• Have you tried any troubleshooting steps?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

[GLBalend]

I refused to pay the exorbitant cost HP wanted for repairs. I went out and bought myself a Microsoft Surface Go 2 for less than the repair costs on my laptop. We'll see how well that holds up in comparison. 

[Moscowconnie]

Hello,

1.  No settings were changed or altered.

2. Laptop was working fine on Tuesday and would not power up with error message screens (blue) on Friday.  Then no power and no reset.

3. We tried all troubleshooting steps as shown by HP online.  Also, GeekSquad reviewed and said "buy a new laptop" as the cost to repair/troubleshoot will be as much.

4.  Product is Model 13-ak0013dx ProdId 4TL67UA  SN CNd9102XNC

This pretty much eliminated HP from any new computer buy for me at this point.  15 months for this level of spend is not acceptable.  

Can this data be recovered?

[Riddle_Decipher]

@Moscowconnie I'm afraid we don't have any options of recovering data from a failed device, that said I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community.