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Fixmyspectre
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Message 1 of 2
144
Flag Post

HP Spectre keep shutting down without warning

‎03-21-2021 02:36 AM

HP Recommended
Product: HP Spectre 15
Operating System: Microsoft Windows 10 (64-bit)

I have the same problem this person had: https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/HP-Spectre-x360-Randomly-Shuts-Down-without-W...

 

I have called customer support more times than I can count. I cannot send my computer in because I only have one computer and I depend on it. This problem has been going on ever since I bought the computer. At this point, doesn't the laptop count as a lemon? Nothing customer support suggested has worked. I'm at a loss for what to do.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,659
Message 2 of 2
Flag Post

‎03-24-2021 12:26 PM

HP Recommended

@Fixmyspectre

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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