HP Spectre won't shut down/sleep properly

[Nat33]

Just recently my Spectre laptop hasn't been shutting down properly. When my laptop goes to sleep/when I close my laptop and re-open it, it remains on a black screen (just black, nothing showing, no cursor) while the power light is still on (and when I use my keyboard backlight that's still on too). I end up having to hard reboot my computer, aka holding down the power button for 30 seconds, in order for it to properly shut off. It'll turn on normally after that and operate fine.

Additionally, I've tried shutting off my computer from the desktop the proper way, but it won't turn off all the way then either. The power button remains lit. And when I press it normally to try to turn on/off the computer, nothing happens. Again, a hard reboot is the only thing that does the trick.

I've read this thread since it is my same issue and followed the steps/instructions listed by the HP Support responder but still the issue persists. The only thing I haven't done is download the recommended Intel Management Engine Interface (MEI) Driver, since I'm unsure what that would do. But during the proccess, my computer found no corrupted files.

Basic info:

Last time computer could properly shut off was 4 days ago (problem started on Wednesday 2/7)

There were no updates or changes implemented at the time, that I know of. Computer was up to date.

Model #: 13-v011dx

My Spectre is about 2 years old and never had any problems up until now. Though, I do use it very frequently. Help!

[MKazi]

@Nat33

Thank you for posting on HP Forums, MKazi is at your service. 

I read that you have an HP Spectre 13-v011dx are facing issues while shutting down the laptop and also the laptop not resuming from the sleep mode. I appreciate the steps you have performed and have certainly done a good job.

As the laptop worked fine a few days ago, let us attempt a Microsoft System Restore to rollback the laptop to an earlier date when everything worked fine. 

Post a successful Microsoft System Restore, you may try to shut down your laptop and later let it go to the sleep mode.

In case the issue persists then please update the BIOS via this link. The charger must be connected until the BIOS update is complete to avoid any power interruptions due to battery draining out. 

Also, it is a good idea to download and run the HP Support Assistant tool. This tool will download and run all required updates and drivers for your HP laptop.

I genuinely hope the issue gets resolved without hassles and the unit works great. Feel free to keep me posted. Cheers! 🙂

[Nat33]

The problem seemed to have resolved itself, perhaps as a result of a recent update (before I could do the recovery). I only discovered this when I attempted the recovery but it couldn't be completed; afterward I attempted to sleep my computer and seemed not to have the shutting down problem anymore. So, for the time being I think my computer is fixed. I will attempt to shut down by computer tonight and if I have no problems, I'll mark this as solved!

[The_Fossette]

@Nat33,

I am the The_Fossette. It looks like you were interacting with @MKazi, but he is out of the office today so I'll take over from here. 

Perfect, I am really glad to hear that the issue is resolved.

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!

[Nat33]

Actually it appears I was speaking prematurely. Still having the same problems. I tried the System Recovery again but still keep having the same error saying it could not complete the recovery, offering the solution to disable antivirus programs since that’s, apparently, what’s causing the recovery problem. However, I don’t have any third party antivirus programs installed on my computer. This ironically also coinsides with a recent Windows update that is informing me cannot be installed on my computer, which I’ve looked up and seems to be a result of the same antivirus issue. But, again, I don’t have any antivirus programs.

Not sure what the next step is!

[The_Fossette]

@Nat33,

Thank you for the information.

I recommend you perform a reset on the computer and check if it helps.

Follow the steps in the below article to perform a reset.

http://hp.care/2toQrBj

Let me know how it goes and you have a great day!

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

Take care.

Cheers!

[Nat33]

Performed a reset. Still have the same issue.

[The_Fossette]

@Nat33,

Thank you for keeping me posted.

I recommend you contact HP phone support to further diagnose the issue.

Here is how you can get in touch with the phone support.

Open link:  www.hp.com/contacthp/

Enter Product number or select to autodetects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

Take care.

Cheers!

[Xephyroth]

HP Deleted my comment, despite it being a completely valid solution for those encountering similar issues. I'm going to try this again in a much simpler format. In Windows 10:

Settings > System > Power & Sleep > Network Connection

Change this from "Never" to "Always". This allowed my computer to go to sleep in a matter of seconds, rather than minutes.

[MSG77]

I am having this exact same issue. We were always blaming one another about no one charging the laptop and this was while still under warranty. Until recently, 5 months out of warranty, I finally realized that the battery was always drained because the laptop never went to sleep or shut down. Went through all the hoops with HP and they couldn't solve the problem. They are currently offering $300 to repair but that's high considering I can get a new PC laptop for not much more. HP is going to call me back to see if they can do anything else. Did anyone resolve this issue for you?