HP Spectre x360 booting issues black screen

[NERMOEYAH]

It's been less than a week and my laptop has some booting issues. Once I login, the screen turns black and all I can see is my white mouse pointer. I have to press ctrl+alt+delete to restart my laptop. This laptop is so expensive, I did not think I'd be facing this problem so soon. Is there a way to get this fixed? 

[Spacemanlou · Accepted solution]

On mine I had to wait 10 minutes for the desktop to come up. So let it sit and see if it does. Once you are in windows with the desktop type msconfig in the search and open it. Under the services tab disable App Readiness.

Maybe you can start on safe mode and disable the service too if desktop never comes up.

[NERMOEYAH]

But why is this happening? I want this laptop to be fixed. I dont't want the problem to be covered up like that. Is there something else I can do?

[Spacemanlou]

I looked it up online it is a windows issue with the app readiness.

[Spacemanlou]

So on top of the Black screen issue with the Spectre I bought Sunday 10 SEP 17. Also saw freezing issues when on battery.  KC_Syd's solution at the following link corrected the issue.

https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/HP-Spectre-15-BL012DX-Completely-Freezes-Mome...

[NERMOEYAH]

So it is a problem with OS and not hardware?

[NERMOEYAH]

So my laptop's physical condition is good? It's just the OS?

[Spacemanlou]

If these workarounds fix your issues, I would say yes your hardware is probably OK.

At least that is what I am assuming for my new laptop.

Until something else acts up.

[monkeymers]

THIS IS A WINDOWS UPDATE ISSUE!!
There are multiple threads today with the same issue.
I have a Spectre x360 and had the issue.

After uninstalling the most recent windows updates, I did the the following:

Do a search on your computer for msconfig.
Open System Configuration
Go to Services tab and disable App Readiness
Reboot your computer.

This worked for me!

[NERMOEYAH]

Thank you! It workes for me! I guess it was just the OS.