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‎06-08-2015 11:10 AM

HP Recommended
Product: HP Stream Notebook
Operating System: Microsoft Windows 8.1 (32-bit)
Help, please! I have had my notebook since Christmas and hadn't had any issues until today. I watched Netflix last night and closed the top, as I usually do, before bed, and when I woke up it wouldn't turn on. I tried to leave it plugged in to the charger and trying a couple of hours later, but no luck. There hasn't been any damage, so I'm not sure what the problem is. Any help is much appreciated!!
10 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-12-2016 02:49 AM - edited ‎02-12-2016 02:51 AM

HP Recommended

I am in the same situation as you.
8 months ago we purchased 15 HP Stream Notebook - 11-d015ns, they are working properly but all of a sudden they stops and there is no way to turn on or restart.

All the leds in the keyboard as well the charger led don't flash or give any sign.
This issue has happened at least 6 times in different computers, and the solution is yet to be known. We tried te combination key, the power button during 30 or 10 seconds but nothing of this seems repair the laptop.

 

All we do is leave the laptop plugged in the " wall charger" and wait until we can see the charger light goes on again.

 

I would like to know what is the reason for such a bizzar problem, and what must we do.
Thanks in advance for your support:smileyhappy:

View solution in original post

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27 REPLIES 27

‎06-08-2015 11:37 AM

HP Recommended

Hi! Some Times You Need To Do This

 

Unplug The Laptop

Take Out The Battery

Press The Power Button 15 Times And Then Hold It Down For 30Seconds

Put The Battery Back In The PC

Plug The PC Back In

And Try To Turn It On

 

 

 

 

 

Good Luck!

Regards: 1029rjmenvy17t

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‎06-08-2015 01:05 PM

HP Recommended
Thank you! Unfortunately, from what I've found online, the battery isn't removable. Any other tips?
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‎06-08-2015 01:09 PM

HP Recommended

Okay Please Give Me The Model Number So I Can Get The Manuel On How To Do This

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‎06-08-2015 01:24 PM

HP Recommended
Thank you very much! The model is RTL8723BE.
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‎06-08-2015 01:29 PM

HP Recommended

Okay Looks Like To Take Out The Battery You Have To Apart The Entire PC

 

 

I' Am Going Look Online For Solution Please Stay Online I Will Get Back To You In About 5 To 10Min

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‎06-08-2015 01:33 PM

HP Recommended

Hi! Okay Try This

HP Notebook PCs - Computer Does Not Start (Windows 😎

 

 

 

 

 

 

 

 

 

 

Good Luck!

Regards: 1029rjmenvy17t

Please 'KUDO' If You Like for Thumbs Up and 'Accept As Solution' If This Fixed Your Problem

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‎06-08-2015 04:06 PM

HP Recommended
The manual said to remove the battery, which I don't think is possible without taking the entire computer apart. Am I missing something? Have tried several avenues?? Thanks again for your help!
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‎06-08-2015 04:19 PM - edited ‎06-08-2015 04:21 PM

HP Recommended

Your Are Right! Try This Please

 

Unplug The Laptop

Hold Down The Power Button For 30Seconds

Plug The PC Back In

And Try To Turn It On

 

 

 

 

 

 

Good Luck!

Regards: 1029rjmenvy17t

Please 'KUDO' If You Like for Thumbs Up and 'Accept As Solution' If This Fixed Your Problem

To Help Other People Find This and Help Them Fix the Same or Similar Problems

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‎06-08-2015 05:41 PM

HP Recommended
Tried it twice, no luck. Thanks though!
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