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‎12-07-2018 04:13 PM

HP Recommended
Product: HP Stream
Operating System: Microsoft Windows 10 in S Mode

Recently tried turning on my PC and the power button and caps locks would turn on but the screen was black tried charging it screen is still black the caps lock light blinks 5 long blinks then 3 short blinks in quick succession I'm not sure what to do 

16 people had the same question
5 REPLIES 5

‎12-07-2018 10:14 PM

HP Recommended

Hello RubenVel66, 

The LED lights near the Caps Lock and Num Lock keys will blink if an error is detected during the startup process. The LEDs will blink a number of times in a sequence and then stop. It sounds like the number of blinks in the sequence you are experiencing is 5 blinks. This means a general board failure.  You may need to visit a hp support center closest to you.

Best wishes. 

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‎12-07-2018 10:22 PM

HP Recommended

http://support.hp.com/us-en/document/c01732674#AbT2

Here the link to the beep codes for more information. 

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‎12-08-2018 01:41 PM

HP Recommended

What if the nearest supporg center is more than 100 mi away like in my case?

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‎05-22-2019 07:58 PM

HP Recommended

So I called HP and the person didn't really tell me what was wrong with the computer besides that my BIOS wasn't up to date. He made me do a restart of my BIOS and downloaded the necessary updates for my computer. Unfortunately, the 5 long blinks and 3 short blinks happened again and I just went through the same process of reseting my BIOS. I'm thinking it has something to do with the motherboard and that it's probably on its way out. I'll most likely ask my Computer teacher since traveling to the nearest HP location is miles away.

Kayla Bailey
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‎05-22-2019 08:02 PM

HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP.
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