12-07-2018 04:13 PM
Recently tried turning on my PC and the power button and caps locks would turn on but the screen was black tried charging it screen is still black the caps lock light blinks 5 long blinks then 3 short blinks in quick succession I'm not sure what to do
12-07-2018 10:14 PM
The LED lights near the Caps Lock and Num Lock keys will blink if an error is detected during the startup process. The LEDs will blink a number of times in a sequence and then stop. It sounds like the number of blinks in the sequence you are experiencing is 5 blinks. This means a general board failure. You may need to visit a hp support center closest to you.
05-22-2019 07:58 PM
So I called HP and the person didn't really tell me what was wrong with the computer besides that my BIOS wasn't up to date. He made me do a restart of my BIOS and downloaded the necessary updates for my computer. Unfortunately, the 5 long blinks and 3 short blinks happened again and I just went through the same process of reseting my BIOS. I'm thinking it has something to do with the motherboard and that it's probably on its way out. I'll most likely ask my Computer teacher since traveling to the nearest HP location is miles away.
05-22-2019 08:02 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.
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