-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- HP Victus crashes BSOD when it is plugged in, works fine on ...

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
06-09-2025 03:03 PM
It’s great to hear that replacing the power supply improved things! Since your HP Victus now runs for a longer period before encountering a BSOD, the faulty adapter was likely causing power instability. However, since the issue persists, here are some additional steps to refine the fix:
1. Check Power Settings
- Open Control Panel > Power Options.
- Select Balanced or HP Recommended.
- Disable Fast Startup under Choose what the power buttons do.
2. Update BIOS & Drivers
- Ensure your BIOS is up to date from HP’s official site.
- Update GPU drivers, especially if crashes occur during graphics-heavy tasks.
- If using NVIDIA, download the latest drivers from GeForce Experience.
3. Run Memory & Storage Diagnostics
- Use MemTest86 to check for RAM issues.
- Run CHKDSK and SFC /scannow in Command Prompt to scan for disk errors.
4. Test with a Different Adapter
- If possible, try another compatible HP adapter to rule out lingering power issues.
Since you’ve already seen improvement, these steps should help stabilize your system further.
Thanks,
Hawks_Eye
I am an HP Employee.
- « Previous
-
- 1
- 2
- Next »
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.