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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
Locked

‎01-03-2019 07:59 AM

HP Recommended
Product: HP ZBook 15 G3
Operating System: Microsoft Windows 10 (64-bit)

I am having the same issue as outlined in this post.

 

https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/ZBook-15-G2-not-booting-connected-to-Thunderb...

 

That post never received any replies from HP and has since been locked.

 

Please note this only occurs if Thunderbolt security is enabled in the BIOS.  If I disable the Thunderbolt security in the BIOS, I can get it to boot while connected to the docking station.

 

I have already updated all pertinent drivers and the firmware.  The Thunderbolt software detects the dock and I have set the connection mode to "Always Connect".  All ports on the dock work without any issues.  The laptop just won't boot if connected to the dock.

 

Exactly like the link above, I have to boot the laptop prior to connecting it to the G2 dock.

2 people had the same question
3 REPLIES 3

‎01-03-2019 08:27 AM

HP Recommended

Welcome to the HP Support Community @freesafety13

 

Make sure the Thunderbolt is connected when installing the Firmware Update:

 

HP Thunderbolt Dock G2 Firmware Installer:

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-zbook-15-g3-mobile-workstation/8693763...

 

Install and reboot:

 

REO

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‎01-03-2019 08:35 AM

HP Recommended

Hi @

 

I  updated the drivers and firmware prior to my original post.

 

G2_Firmware.png

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‎05-16-2019 01:42 PM

HP Recommended

I created this issue over 4 months ago and only received a single reply.  Does someone from @HP care to jump in here and give me some answers?

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