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Featured blog article:

Locked

‎07-24-2019 01:17 PM

HP Recommended
Product: Unknown

My daughterʻs HP laptop was able to open.

 

She closed it to move to another room in the house.

 

When she tried to open it, she heard clicking.

 

Now it is not opening.

 

The right backcorner of the laptop had a gap. 

 

Any idea how I open it up?

1 REPLY 1

‎07-24-2019 01:22 PM

HP Recommended

@CeTakahashi

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

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