• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
Locked

‎02-27-2017 09:05 PM

HP Recommended
Product: HP notebook, Windows 10
Operating System: Microsoft Windows 10 (32-bit)

Cannot shut down, totally frozen in 'restarting' mode 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-27-2017 09:26 PM - last edited on ‎08-22-2024 06:43 AM by

HP Recommended

Hi,


Press Power button continually for 2-5 seconds to shut down

Then tap away f2 key as soon as you power on laptop, do extensive hard drive and memory tests from UEFI System Diagnostics

What is your notebook?
https://support.hp.com/us-en/document/ish_2039298-1862169-16

Regards

Visruth

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎02-27-2017 09:26 PM - last edited on ‎08-22-2024 06:43 AM by

HP Recommended

Hi,


Press Power button continually for 2-5 seconds to shut down

Then tap away f2 key as soon as you power on laptop, do extensive hard drive and memory tests from UEFI System Diagnostics

What is your notebook?
https://support.hp.com/us-en/document/ish_2039298-1862169-16

Regards

Visruth

Was this reply helpful? Yes No

‎02-27-2017 09:36 PM

HP Recommended

tried but power button does nothing. There's no fan running or anything. It's like it is shut down

Was this reply helpful? Yes No

‎02-27-2017 10:03 PM

HP Recommended

Do a hard reset: http://support.hp.com/in-en/document/c01684768

Try powering on with AC charger connected and battery removed

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.