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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
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‎08-24-2022 03:27 PM

HP Recommended
Product: HP ProBook 640 G2 Notebook PC (ENERGY STAR)

Hello, my notebook sometimes doesn't turn on and when it doesn't, the cap lock and num lock LEDs light up 5 times (long), the sequence is not repeated and then the fan turns on at maximum.
I already tried changing the RAM and the disk and the error continues

7 REPLIES 7

‎08-24-2022 08:46 PM

HP Recommended

Hello @Javito_ferr 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date


(2) Please report your results

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‎08-30-2022 06:39 PM

HP Recommended

Hello

 

 

OS Name

Microsoft Windows 10 Pro

Version

10.0.19044 Compilación 19044

System Model

HP ProBook 640 G2

System SKU ( equals HP product number (p/n) )

Y7C43LT#ABM

BIOS Version/Date

HP N76 Ver. 01.53, 19/11/2021

 

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‎08-31-2022 11:59 AM

HP Recommended

Hello @Javito_ferr 

 

Please follow instructions ...

 

(1) Download and install BIOS Update

HP Notebook System BIOS Update (N76, N87)

01.57 Rev.A16.3 MBAug 15, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update. 

"


(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Download and Install/Update

Intel Chipset Installation Utility

10.1.18243.8188 Rev.S3.0 MBJan 14, 2020Download

Intel Management Engine Driver

2205.15.0.2623 Rev.W272.6 MBApr 18, 2022Download

HP Battery Health Manager BIOS Setting Update

1.0.2.1 Rev.A0.5 MBNov 20, 2020Download

Intel Management Engine Firmware

11.8.93.4323 Rev.A11.6 MBAug 9, 2022Download


(5) Reboot and test

(6) Please report your results

 

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‎09-07-2022 02:58 PM

HP Recommended

I installed the bios update and now I have more problems getting it to turn on. I can hardly turn it on

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‎09-07-2022 07:27 PM

HP Recommended

Hello @Javito_ferr 

 

(1) Power off computer

(2) Disconnect charger

(3) Press and hold <power> button for 30 seconds

(4) Connect charger

(5) Power on computer

(6) Please report your results

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‎09-08-2022 03:35 PM

HP Recommended

The laptop keeps crashing. I also tried a bios rollback when I can turn it on

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‎09-08-2022 04:17 PM

HP Recommended

Hello @Javito_ferr 

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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