01-12-2020 03:33 PM
Hi all... I was using my 1.5 year old laptop without it plugged in. I got a warning about low battery but was not in a convenient place to charge. A few minutes later, as expected, the laptop shutdown.
Now, when I plug the charger in, the charger light will not come on and the laptop will not turn on. I have tried holding the power button for 20 seconds and it has not helped. Any other ideas ? Thanks for your help
01-14-2020 05:48 PM
@kpk20 Greetings from the HP Community!
Have you attempted to connect the device to an alternate power cord or adapter?
Or check with another wall outlet, excluding any surge protectors to check if it works?
While you respond to that, here's the best way to resolve the issue, using the HP Guided Troubleshooter:
(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
If the above doesn't help or the steps are insufficient, check the below steps:
Let's start with a hard reset of your notebook computer before you try any other troubleshooting steps.
Reasons for a hard reset
A hard reset has the following effects:
Clears the memory.
Reestablishes the connection between the BIOS and the hardware
The following conditions can be helped by the hard reset:
Windows stop responding.
The display suddenly goes blank.
The computer does not wake from sleep or hibernate modes.
Software applications freeze or fail to respond.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
(By the end of this article all the issues should be resolved)
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
I am an HP Employee
01-14-2020 06:07 PM
Hello @Riddle_Decipher, yes I believe i have tried everything at this point. I spoke to HP on the phone and it seems to be a motherboard issue. They offer to replace for $600 -unfortunately at that price, I would rather buy a new laptop. It was an unfortunate first experience with HP. I would usually hope to get more than 2 years out of a high end laptop. Thank you for the response
01-15-2020 12:41 PM
@kpk20 I understand your concern and I have brought your issue to the attention of an appropriate team within HP.
They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
I am an HP Employee