HP tab/notebook (2 in 1) not booting

[amar647]

Nothing happens when power button is pressed. No image or sound. When charger is plugged in I see an orange light. Trying to power on with charger causes orange led to blink 5 times then go to solid orange.

I have tried charging the tablet for over 6 hours, pressing power button for 30 sec as well as holding power button and clicking home button 20 times.

 None of these have helped. 

I got the tab in this condition and do not know about its history. 

Please suggest what can be done to resolve this issue.

Thanks in advance.

[sandytechy20]

@amar647

Welcome to HP support community.

Provide the complete the computer model number or the product number ?

Which operating system is installed on the computer?

Reply requested information for more assistance.

Cheers.

[amar647]

Hi,

Thanks for your response. Product number is P1512EA#ABU.

M/M:10-n200na.

I assume it runs some version of Windows but can't confirm as I had bought it from someone in this state.

[49ered]

LOT33UA#ABA Model 15-1233wm windows 10

[asmita6658]

Hi @amar647

Please try these steps - HP PCs - Computer Does Not Start

Let me know. 

[amar647]

Hi,

Tried all steps in the link above. No luck. Only thing I notice is that the number of blinks are 6 first time I connect power and try to start after holding down power button for some time v/s 5 on subsequent startup when trying to start without removing power or without holding down power button.

Regards.

[sandytechy20]

@amar647

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Cheers.