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Docular
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Message 1 of 5
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How do I get support for my SSD that no longer shows up on my laptop that is in warranty but that HP

HP Recommended
Alienware 17r3
Microsoft Windows 10 (64-bit)

I have a HP EX950 2tb ssd that failed.  I seem to be unable to get warranty support for the unit as HP won't recognise the serial number.

4 REPLIES 4
banhien
Level 20
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Message 2 of 5
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@Docular 

 

You have to ask Dell. Alienware is NOT a product from HP even its storage device is  from HP. I don't know why Dell uses HP storage products, Dell owns a big storage company.

 

Regards.

BH
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Docular
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No I bought the SSD separately from the laptop.  In Fact I own 4 HP SSD's that I bought through Amazon where it is stated they have a 5 year warranty.   The SSD worked for a year and has now packed up.  This is HP's responsibility.  For goodness sakes I have worked in IT for over 30 years and can't believe HP's Customer facing website is so poor.   

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banhien
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@Docular 

 

Please try

 

               https://support.hp.com/us-en/contact/laptops

    or       https://www.hp.com/us-en/contact-hp/phone-assist.html#section1

 

Regards.         

BH
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praveenbv
HP Support Agent
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Message 5 of 5
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Hi@Docular,

 

Welcome to the HP Support Community!

 

Apologies for all the inconvenience

 

We understand SSD is purchased separately if the HDD upgraded customers build warranty will be an applicable warranty with the notebook.

 

Hope that answers your question and you have a great day!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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