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Locked

‎10-07-2024 10:57 PM

HP Recommended
Product: OMEN by HP 17-cb0002tx
Operating System: Microsoft Windows 11

I previously set a BIOS administrator password, but after a BIOS upgrade, I cannot remove the power-on password. I can only remove the administrator password, and using HP SpareKey to reset the password .But it can only resets the administrator password, not the power-on password. I tried resetting the bios but it didn't work. Now, I can only start the computer by entering the administrator password. How can I remove the power-on password?

Thanks.

IMG_20241008_115735.jpgIMG_20241008_115751.jpg

1 REPLY 1

‎10-08-2024 01:03 AM

HP Recommended

Hello @qoo_charly_cai ,

 

welcome to the HP Poly community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

 

For cases related to BitLocker issues, please contact Microsoft Support.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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