Hp Pavilion stuck at "Welcome" screen.

[Lam2247]

I've had this laptop since 2012 and recently it has given me a lot of problems. It overheats, turns off by itself (even if the battery life is good) and has become slow. Today, I was writing a paper and the laptop cut off. When I turned it back on and logged in, the laptop got stuck at the "Welcome" screen. I can see my mouse moving and the tiny dots moving in a circular motion, but it does not go past this screen. Any advice would be extremely helpful!

[IT_WinSec]

Hello @Lam2247

Welcome to the HP Support forum. Thank you for posting.

Could you please provide your full PC model as described here >> http://support.hp.com/us-en/document/c00033108

(model and product number, not S/N)

Re. your overheating problems, please check these articles:
>> http://support.hp.com/us-en/document/c01657439

>> http://www.howtogeek.com/67660/how-to-diagnose-and-fix-an-overheating-laptop/

Re. your Windows issue and slows downs:

Please, test for hardware issues first:

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, keep hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu

3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> http://support.hp.com/us-en/document/c03467259#AbT1

If the tests pass without issues, continue. If not, please, let me know

Consider performing System Restore

Repeat steps 1-2 from above but when HP Startup menu opens, please choose F11 for System Recovery options.

The computer should boot from recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have prenty of options to choose from.  Learn more about System Restore and get more details here:

>> http://support.hp.com/us-en/document/c03327545

>> http://support.hp.com/us-en/document/c03327545#AbT5

You can restore back to a date/time/point where you didn't experience the login issue (e.g. 1-2 days ago)  so that you can at least login in the PC.

Let me know how it goes. Provide as many details as possible.

[YanieLav]

Hi I have done the first two steps I did the quick test but it failed.

[CF4]

Hi

Backup all your important data, you may have a failing hard Disk.

If you can run a diagnostic and tell us the result, someone may be able to help with the next step.