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bradddd
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Hp Spectre crashed and blinks caps 5.4 code, ubreakifix was unable to do anything

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HP Spectre x360 - 15-df0013dx
Microsoft Windows 10 (64-bit)

8 months out of manufacture warranty for Hp Spectre and I am watching a lecture for virtual schooling, laptop has been great with no problems the entire time. Suddenly, the video freezes and the entire system shuts down.  I assume this is an easy fix of pressing the power button and turning it back on, but instead I only see caps lock blinking 5 times slowly and 4 times fast. 

Turns out this is a problem with the motherboard and this particular model has everything, including the hard drive with all my notes for a test I am taking in 3 days(grad school test worth 33% of the grade in a 4 credit class too)

 

I skip my next class and rush over to a HP certified repair company, that was luckily only 15minutes away, to see if they can get this thing back up and running.  They say it'll be 5 days before they can diagnose and fix it, longer than I hoped, but now I just want to get it repaired.  It has been a great laptop that still feels new because I've made sure to keep it in perfect condition, plus the accessories(bag, mouse, extra charger) so I'm not looking forward to getting a new one. 

 

I buy the newer version from best buy, redo my notes, take my test, make an A.

 

Still haven't heard back from the guys looking at it, so I call and it turns out the HP repair guys can't repair or really do anything with it....

This is a very expensive laptop and I would like to know, is this completely worthless now?  I've always talked up this laptop to friends and I understand things break, but this is way too soon to have a complete breakdown without a repair available.  Are there any refunds available or even credits towards upgrading(I just paid $1700 for the newest version)? 

Please let me know if there is anything that can be done, or even if you don't think I have a reason to expect anything from HP(remember that their warranty was expired by 8 months, almost a full year).  

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The_Fossette
HP Support Agent
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@bradddd

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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