Hp pavilion cs15 fails to resume from suspension state (Black screen but power led and fans on)

[praveen196]

@Crob7  

Thank you for the update.

I would suggest you perform cloud recovery.

Note: performing the recovery you will lose the personal data and installed application.

Please take the backup and perform then perform the recovery.

Please refer to the following link to perform cloud recovery.

Have a great day!

[Crob7]

@Praveen i understand that you suggest that the installation is corrupted so i'have to try a new installation but i faced this problem just from the first days when i had just installed the operating system.

It seems a graphic card related problem but i don't know how to activate a trace or a log to understand what happens just before the pc crashes.

[The_Fossette]

@Crob7,

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!