cancel
Showing results for 
Search instead for 
Did you mean: 
HP Support Agent
HP Support Agent
2,157 2,157 98 175
Message 11 of 13
67
Flag Post
HP Recommended

Hp pavilion cs15 fails to resume from suspension state (Black screen but power led and fans on)

@Crob7  

 

Thank you for the update.

 

I would suggest you perform cloud recovery.

 

Note: performing the recovery you will lose the personal data and installed application.

 

Please take the backup and perform then perform the recovery.

 

Please refer to the following link to perform cloud recovery.

 

Have a great day!

0 Kudos
Highlighted
Crob7
New member
6 6 0 0
Message 12 of 13
51
Flag Post
HP Recommended

Hp pavilion cs15 fails to resume from suspension state (Black screen but power led and fans on)

@Praveen i understand that you suggest that the installation is corrupted so i'have to try a new installation but i faced this problem just from the first days when i had just installed the operating system.

 

It seems a graphic card related problem but i don't know how to activate a trace or a log to understand what happens just before the pc crashes.

0 Kudos
HP Support Agent
HP Support Agent
19,603 19,591 1,294 1,959
Message 13 of 13
36
Flag Post
HP Recommended

Hp pavilion cs15 fails to resume from suspension state (Black screen but power led and fans on)

@Crob7,

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation